RESERVATIONS

At Luna Pet Resort, we want to make it as convenient as possible for you to book reservations. First time guests will need to create a Parent Portal.  You'll be prompted to fill out your and your pets information.  You may also upload vet records, request boarding services and view your purchases all with the click of a button!  Make sure you upload a pet selfie for our records!

  • Already a customer?  To access your Pet Parent Portal, to request boarding or manage your pet's profile, click here.

  • You may also make a reservation after you've created you Pet Parent Portal, by calling Luna Pet Resort at 608-850-LUNA or email us at: info@lunapetresort.com

Prior to checking in, please complete the Pet Profile and Guest Services Agreement forms and email to us at info@lunapetresort.com or drop it off at the resort at 1050 Lillian St. Waunakee, WI 53597.

 

Pet Profile Click Here

Guest Services Agreement Click Here

 Hotel Check-In and Check-Out

 

Check-In

  • Monday-Friday 8AM-5PM

  • Saturday 8AM-12PM and Sunday 3-5PM.  

  • Please allow at least 15 minutes to properly check in at our reception desk. All guests need to have an updated Pet Profile Form and signed Guest Services Agreement on file. This will help us understand your pet’s background, personality and any special needs so we can make your pets experience relaxing and fun!

  • All pets entering and exiting Luna Pet Resort must be on a leash or in a carrier for their safety. For safety purposes, no retractable leashes, please.

  • To keep all guests safe, please remove any flea collars prior to checking in.

Check-Out

  • Monday-Friday 8AM-12PM

  • Saturday 8AM-12PM and Sunday 3PM-5PM  

  • Pets not picked up prior to our check-out time will be considered overnight guests and be charged an additional night’s stay.

Holiday Hours 2019

We love spending the holidays with our furry guests! Although our lobby is closed on the following holidays, your pup will receive all the love and attention just like any other day!

  • Thursday November 28th (Thanksgiving)

       Drop off and pick up 8AM-9AM

  • Friday November 29th

      Drop off and pick up 10AM-12PM

  • Tuesday December 24th (Christmas Eve)

       Drop off and pick up 9AM-10AM

  • Wednesday December 25th (Christmas)

       Drop off and pick up 9AM-10AM

       Holiday party and Santa visit for our furry guests!

  • Tuesday December 31st (New Years Eve)

       Drop off and pick up 10AM-11AM

  • Wednesday January 1st (New Years Day)

       Drop off and pick up 10AM-11AM

WHAT DO I BRING WITH ME FOR CHECK IN?

 

  • Food and Treats. Please put meals in Ziplock bags or containers, labeled with your pet’s name and feeding instructions. Luna Pet Resort can store frozen and refrigerated food.

  • Vet records showing vaccination expiration dates

  • Medicine and supplements.  We administer medication free of charge, however, we do not give injections or shots.

  • Collar and leash. If your dog will participate in the Dog Jog, please bring a harness.

  • Guest Services Agreement & Pet Profile (complete one profile for each pet)

 

Comforts of home:  You may bring beds, blankets or any manageable item that will enhance your pet's stay at Luna Pet Resort.  Please make sure to mark your items with your pets’ name and your last name to identify it so it is safely returned to you upon check-out.

 

Food from home:  Please bring your pet’s regular diet for their stay to maintain diet and digestion stability.

For safety reasons, please do not pack, raw hides, glass or ceramic items, etc.  These items may be overnight choke hazards. While we take every possible precaution to return all belongings in a good condition, we recommend cherished items stay at home.

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1050 Lillian St. Ste. 200  Waunakee, WI 53597      Email:  info@lunapetresort.com