Policies & Forms

Owner Profile: An Owner Profile account is required prior to booking reservations. Your Owner Profile is considered the central hub for information about your pup. With an account, you’ll be able to book reservations, schedule special amenities, pay your bill, view your history, and more! Visit the New Clients Owner Profile registration at the top of the page to make your profile. Also, fill out a profile for your pet to give more information on their temperament and what makes them unique!

 

Reservations are required for all Guests.

First time guests: To fill out your Pet's Profile Click Here

Resort Check-In Hours                              Resort Check-Out Hours

Monday-Friday 8AM-5PM                                Monday-Friday 8AM-12PM

Saturday 8AM-12PM                                       Saturday 8AM-12PM

Sunday 3PM-5PM                                           Sunday 10AM-11AM or 3PM-5PM

Arrivals: Arrivals occurring outside of Lobby hours are available.  This service is by advance appointment only and will incur a $25 fee.

To expedite the check-in process, we ask all Pet parents to indicate their check-in time when booking their reservation. Pet parents may also text 608-260-5700 to inform Luna Pet Resort staff of their check-in time preference. All dogs entering and exiting Luna Pet Resort must be on a leash, no retractable leashes, please. Guest suites are charged per night.

 Pet parents may text 608-260-5700 to inform Luna Pet Resort of their check-out time preference.  If Pet is not picked up by 5PM, he/she will be considered an overnight guest and be charged for an additional night’s stay.


Cancellations:  We kindly ask for 48 hours notice to make any alterations to reservations, including cancellations. We understand that sometimes plans change, however, any alterations made to a reservation without a 48-hour prior notice will be charged the full amount of the originally reserved stay.

 

Holidays are a busy time for all, including us! During these times, we require that any cancellations be made with 7 days advanced notice. 
 

The 7-day cancellation policy is in effect for the following holidays:
 

  • Spring Break/Easter

  • Memorial Day Weekend

  • Independence Day

  • Labor Day Weekend

  • Thanksgiving 

  • Christmas/New Year's Eve