COVID-19 SAFETY PROTOCOLS

The overall health and wellness of our pet guests, clients and employees have always been our highest priority. Although we already have an extremely thorough cleaning & disinfecting protocol in place, we have focused on enhancing our procedures even further.   The following safety protocols are effective immediately.  

Our lobby is temporarily closed.  Valet curbside check-in/out only. 

 Please practice social distancing if you are in line to check-in or out.

Check-In Valet Curbside Only

To expedite the check-in process, prior to your visit, please update your pets feeding and medications in your Owner Portal.  Click here to log in.

  • We will text you at least one day in advance of your check-in/out to schedule your appointment. When you arrive at Luna Pet Resort for your appointment, please text us your pups name to 608-260-5700, and one of our friendly staff members will greet you outside.  During this time frame we are also offering and additional check-out time on Sunday's. 

  • For safety, all clients must wear a mask during the check-in/out process.  Please limit the process to one member of your family.

  • We will use our slip lead which will allow you to take your leash and collar with you.  Check-out will work the same way.  Please wait until we have our lead on your pup until you remove their collar and leash.  Using your own slip lead during check-in/out is ideal.

  • As advised by the CDC, if you, or a member of your household becomes ill, please include your dog in your quarantine. 

Staff & Facility

  • We have expanded and increased the frequency of disinfecting surfaces and deep cleaning throughout the day – front desks/counters, door handles, locks, turf, playrooms, suites, gates and restrooms.  Veterinary grade, and pet & human safe, Rescue Disinfectant, is used on all areas throughout the resort.

  • Hand sanitizer has been placed at the front desk, vestibule and throughout the resort.

  • Financial transactions will be handled exclusively through your Owner Portal. Most of you already have a credit card securely stored on your accounts - we will check you out and charge your card as usual.

  • Staff has been instructed to wash their hands prior upon arriving to work, before and after each client interaction and frequently throughout their shift. Staff is practicing proper social distancing and have no contact with one another.

  • We have required our employees to take extra precautions, and have asked them to err on the side of caution, including staying at home if they are not feeling well.

  • We will continue to closely monitor updates from the CDC and stay proactive in keeping our environment healthy and safe.

As always, we’re thankful for our team and your understanding during these uncertain times.  Please let me know if you have any questions.